I can't sign in with a passkey. What do I do?
The passkey button is not there
Passkey sign-in is shown only when a passkey is saved for that account. It is also hidden while SMS or an authenticator app is turned on.
Sign in another way, open Settings, and turn off SMS or the authenticator app. Then add a passkey under Password. After that, Sign in with a passkey is offered for that email.
You closed the prompt
Closing or cancelling the device prompt does not remove the passkey. Click Sign in with a passkey again and finish the confirmation.
The browser cannot use a passkey
You may see "This browser cannot use a passkey. Sign in with your password." Use Other ways to sign in, then Sign in with password or a one-time code. To use a passkey later, open Be Collective in a current version of Safari, Chrome, or Edge.
In the Be Collective app, sign-in has to open in the browser. The in-app page cannot show the passkey prompt.
It still does not complete
Click Sign in with a passkey once more. If it still fails, use Other ways to sign in. You can also remove the passkey in Settings and add it again on this device.