How do I add a passkey?
Use a device and browser that can save a passkey. Have Face ID, a fingerprint, or your device passcode ready. You can add another passkey the same way for a different device.
Add a passkey for sign-in
Use this when you sign in with your own email and password.
- Open My dashboard, then Settings
- In Password, find Passkey and click Add
- Confirm the prompt from your device or browser
- The passkey appears in the list when it is saved
Add stays disabled while SMS or an authenticator app is on. The page shows: "Turn off SMS or your authenticator app before passkey sign-in will work." Turn those methods off, then add the passkey. Signing in with the passkey still counts as multi-factor authentication.
Add a passkey for verification
Use this when your organisation signs you in.
- Open My dashboard, then Settings
- In Multi-factor authentication, find Passkey verification
- Click Add a passkey for verification
- Confirm the prompt from your device or browser
This passkey confirms it is you after the organisation sign-in. It does not replace that sign-in.
If the browser cannot save a passkey, you will see "This browser cannot add a passkey." Try a current version of Safari, Chrome, or Edge, or another device.