Skip to content
  • There are no suggestions because the search field is empty.

How do I activate multi-factor authentication (MFA)?

Be Collective supports:

  • Mobile Authenticator App (recommended) — e.g. Google Authenticator
  • SMS (text message)

Activate MFA

  1. Open My dashboard, then Settings
  2. In Multi-factor authentication, click Activate (or Add authentication method if you already have a method)

Image (upload to HubSpot): Settings — Account details with Multi-factor authentication Activate highlighted — mfa-01-activate.png

  1. Choose Mobile Authenticator App or SMS

Using the Mobile Authenticator App

  1. Continue to the Mobile Authenticator App screen

  2. Scan the QR code with your authenticator app

  3. Enter the 6-digit verification code to finish setup

Using SMS

  1. Enter the mobile number you want to use

  2. Select the correct country, then enter the local number

  3. Continue — a verification code is sent by SMS

  4. Enter the code to finish setup

If you do not receive an SMS code, check the number is correct, go back, and request a new code.

When MFA is active

You will see the method listed as active in Settings. Each login will ask for your password plus a verification code from the app or SMS.

Related